Terms & Conditions

Upstrid is a software services studio that works primarily with small businesses, founders, and teams through remote delivery.

Sending an enquiry or booking a call does not create a client relationship. A project starts only after both parties agree to scope, pricing, timeline and payment terms in writing.

When you send an enquiry, please provide accurate information and do not include illegal, harmful, misleading, confidential or sensitive information.

Appointments are booked through Google Calendar and are subject to Google's terms. We may decline, reschedule or cancel a booking, and we will try to let you know if we do.

Please use the website lawfully and do not misuse it.

Any estimate, timeline, scope, or pricing discussed through the website or early communication is preliminary unless confirmed in a written proposal, contract, or other project agreement.

Project work is limited to the agreed scope. New requests, delayed feedback, missing materials, technical discoveries, or third-party changes may affect price and delivery time. Material changes will be discussed and confirmed in writing.

Upstrid may accept or decline a project request at its discretion.

The website does not directly process payments or subscriptions.

Most projects are paid in parts or milestones. The payment schedule, deliverables, due dates, and accepted payment method will be defined in a separate written agreement, invoice, or proposal.

Clients are responsible for paying agreed invoices when due. Upstrid may pause work or delivery when a payment is overdue, subject to the project agreement.

A client may request cancellation during a project. Amounts already paid are not automatically refundable, and amounts still owed will depend on work completed, time committed, milestones reached, non-cancellable costs, and the written project agreement.

When practical and after payment of amounts due, Upstrid may provide completed deliverables or usable work-in-progress created up to the cancellation point. Some incomplete, experimental, dependent, or internal work may not be usable or suitable for delivery.

Any refund or cancellation terms stated in a project-specific written agreement will control for that project.

After full payment, the client generally receives ownership of the final custom deliverables created specifically for the project, unless the written project agreement states otherwise.

Upstrid retains ownership of pre-existing tools, templates, frameworks, reusable code, know-how, internal processes, and general techniques.

Third-party software, open-source libraries, platforms, fonts, assets, and services remain subject to their own licenses and terms. The project agreement may include any additional license or handoff details.

The website, including its text, design, graphics, video and code, is owned by SVK Bawal LLC or its licensors and is protected by intellectual property laws. You may view the website, share links to it and print pages for your own reference. Please do not copy, republish or reuse its content for commercial purposes without our written permission.

The Upstrid name and logo are trademarks of SVK Bawal LLC. Other names, logos and software shown on the website belong to their owners, and showing them does not imply endorsement.

Upstrid may showcase non-confidential project work, visuals, a business name, or a general project description in its portfolio or marketing.

Clients can request that work not be publicly showcased. Upstrid will not intentionally publish confidential client information.

Upstrid will provide services with reasonable care but does not guarantee specific business outcomes, revenue, leads, traffic, search rankings, performance scores, uptime, or AI and automation results.

Results depend on many factors outside Upstrid's control, including client decisions, third-party platforms, market conditions, data quality, and how deliverables are used.

Clients are responsible for practical collaboration and for the business use of the software.

AI and automation features may produce errors, require testing, and should be reviewed before business-critical use.

The client is responsible for final approval and use of automated outputs unless otherwise agreed in writing.

The website links to and embeds services run by others, including Google Calendar for booking. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them.

For projects, Upstrid may use or integrate hosting, APIs, analytics, email tools, databases, cloud platforms, AI providers or other third-party services. Their terms, pricing, limits, security, outages and availability may affect a project, and Upstrid is not responsible for matters those providers control.

We try to keep the website accurate and available, but we provide it “as is” and “as available”. To the extent the law allows, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise that the website will be uninterrupted or error-free.

Website content is general information and may change at any time. It is not legal, financial, tax, accounting or other professional advice; please consult a qualified professional about your situation.

To the extent the law allows, SVK Bawal LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business opportunities or data. Our total liability for any claim arising from your use of the website is limited to one hundred US dollars (US$100).

For project work, liability is set by the written project agreement. If the agreement does not address it, our total liability for a project will not exceed the amount the client paid Upstrid for that project.

Nothing in these Terms limits liability for fraud, gross negligence or wilful misconduct where the law does not allow that, any other liability that cannot be limited by law, or rights you have as a consumer that cannot be waived.

These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict-of-law rules, unless a separate written agreement states otherwise.

If a dispute arises, please first email support@techsvk.com so we can try to resolve it informally. If it is not resolved, it will be handled in the state or federal courts located in Missouri, and each party agrees to the jurisdiction of those courts, unless a separate written agreement provides a different process or location.

If any part of these Terms is found unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver of it. These Terms, together with any written project agreement, are the whole agreement about their subject.

We may update these Terms from time to time. The effective date at the top shows when they last changed. Updated Terms apply to use of the website from that date; they do not change a written project agreement that is already in place.

For questions about these Terms, contact SVK Bawal LLC (Upstrid), Kansas City, Missouri, USA, at support@techsvk.com.

The people, businesses and order details shown in our explainer video and demos, such as Maya, Luis, order PO-1048, the Spoke & Lane bike shop and the café workflow, are fictional and illustrative. They are not client projects or testimonials and do not show results achieved for a client. The explainer video's portraits and narration voice are AI-generated. The workflow automation video's requests, teams and portraits of Maya and Luis are also fictional, not client work, and its narration voice is AI-generated.

The technology logos on this website identify tools Upstrid uses to build and run its work. Their display does not mean that any of these companies sponsors, endorses, partners with, certifies or is a client of Upstrid or SVK Bawal LLC.

Vercel, the Vercel design, Next.js and related marks, designs and logos are trademarks or registered trademarks of Vercel, Inc. or its affiliates in the US and other countries.

TypeScript is a trademark of the Microsoft group of companies.

The Tailwind name and logos are trademarks of Tailwind Labs Inc.

Resend and the Resend logo are trademarks of their owner; the Resend service is operated by Plus Five Five, Inc.

Remotion and the Remotion logo are trademarks of their owner, Remotion.

All other trademarks are the property of their respective owners.